Catalog Number : agf1432
Title : Implementing A Clinical Case Management Model
Speaker : Barbara Faruggio

Webplay Recording Date : 2-3-2009
Webplay Price : $ 160 for two weeks viewing

Webinar Purpose:

To provide participants with the skill sets necessary to implement and manage a clinical case management model.

Today’s hospitals are challenged with managing patient throughput due to increasing regulatory and quality issues. Although, many hospitals have implemented case management processes to meet this challenge, some have had limited success in meeting their targeted goals of length stay, effective resource utilization and quality outcome measurements. This program will provide participants with the structure, processes and documentation tools for an effective approach to managing patient throughput. Strategies to align physician support for the concept will also be shared. Taking into consideration, that each hospital needs to implement a model that aligns with its vision and political atmosphere, the models presented are representative of hospitals ranging from 50 to 900 beds.

Target Audience: 

• Department heads
• Supervisors
• Human Resources
• Senior Leadership

Webinar Objectives:

At the end of the program participants will be able to:

• Describe the evolution of case management in the healthcare environment
• List the three major outcomes expected from effective patient care management
• Define the components and functions of a clinical case management model
• State the key role responsibility of the RN case manager and Social Worker
• Describe the two key areas of resistance for a successful clinical case management model
• Name four metrics used to monitor the effectiveness of the clinical case management model

A Few of the Topics that will be covered:

• The evolution of case management models in the healthcare environment
• The driving forces generating the need for a clinical case management model
• Defining the clinical case management model
• Organizational structures, supporting infrastructure and assignment models
• Role of clinical practice guidelines
• Role responsibilities for the healthcare team: Case management staff, staff nurse, nurse manager, hospital leadership and physician
• Process for the implementation of a clinical case management model
• Implementation of the interdisciplinary patient care conference
• Identifying areas of resistance and the necessary strategies for their resolution
• Transcending to a Quality Environment
• Managing the managed care process
• Metrics to monitor departmental operational effectiveness

Contact Hours:

• Nursing participants: Instruct-online has approved this program for 1.2 contact hours, Iowa Board of Nursing Approved Provider Number 339.
• All other participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1 Hour Attendance Certificate for each program.

Completion of offering required prior to awarding certificate.

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.